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Warranty

Domore products are warranted to be free from defects in material and workmanship under normal use and service for the periods described below:

 

Ten (10) years from the date received

Domore’s proprietary control mechanism used in the Intensive Duty and Extended Duty series product lines.

Five (5) years from the date received

    • Seat Structure

    • Back Structure

    • Support Structure

    • Armrest Structure (excluding arm pad)

    • Gas Spring

    • Base (excluding casters)

    • Adjustable Lumbar

    • non-Domore Controls.

Two (2) years from the date received

    • Foam

    • Domore approved OEM Upholstery Materials.

Note: Upholstery materials are continually updated to keep up with changing preferences and demands by our customers and as a result, we or the manufacturer may discontinue some upholstery materials during the term of the warranty.

 

Exclusions to these warranties are:

*COM upholstery materials, expected normal wear and tear, damage incurred during shipment by carrier, allowable tolerances, handling damage, damage due to misuse, abuse, modification of chair, damage due to storage conditions, or products not used or maintained in accordance with product instructions, intended usage and warnings.

These warranties apply to the original purchaser only, non-transferable and not applicable outside the United States, Canada and Mexico.

*Customers own material

 

Exclusive Remedy 

After review or inspection by an authorized agent during the warranty period, Domore will have first right to either 1.) repair or 2.) send (at its option) a replacement part or component at Domore’s sole discretion so that original specifications are retained. Repairs or modifications made to furniture without prior written authorization will automatically void this warranty.

To the extent allowed by law, Domore makes no other warranty whether expressed or implied, including warranty of merchantability or fitness for a particular purpose. Under no circumstances shall Domore or any of its affiliated companies be liable for incidental, indirect or consequential damages of any kind.

Please note in the United States, to the consumer purchaser of Domore product purchased for personal use, some states do not allow such exclusions or limitations as noted in the preceding paragraph. To the consumer purchaser, this warranty provides specific legal rights in addition to other rights, which vary from state to state.

All warranty claims should be submitted to sales@domoreseating.com or by calling (888) 443-9888. To facilitate the processing of the claim, please be prepared to provide the following: 1.) an image of the law tag with the bar code number visible and 2.) a description of the claim. The law tag may be found attached to the underside of the seat pan. Additional information pertaining to the claim issue may be requested including the opportunity for Domore to inspect the part or component.

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