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Shipping

Shipping Policy:

Domore chairs are shipped fully assembled in a convenient carton with hand lift slots unless RTA packaging is requested.

Assembled chairs are shipped F.O.B. Elkhart, IN via common carrier and any requirement for lift gate deliveries must be noted on the order and a reminder, it is the responsibility of the purchaser to remove the product from the truck. Any additional “white glove” service to receive, remove from the truck, to move to the location of use, to remove from the carton and dispose of the shipping material must be indicated and will be quoted as an additional special handling charge. Please be prepared to answer a few questions that will assure that the white glove service is quoted properly and the delivery is performed efficiently. The questions may include inquiries such as, but not limited to, presence of steps and flights of stairs, available elevator service, presence of receiving dock and normal receiving hours.

You must also let us know if delivery will require any scheduling or security arrangements that would require the truck line to call ahead and pre-arrange. We will require the phone number(s) and name of the person(s) to be contacted for arrangement of the delivery.

Chairs requested to be RTA packaged are shipped F.O.B. Elkhart, IN and are consigned as directed by the customer. RTA packages may go via UPS or other similar services who pick up at our facility and ship under dimensional weight rules. All RTA packaged shipments must be quoted by Domore Customer Service.

 

Damage claims:

Upon receipt, if the package shows any visible damage,

    1. note on freight bill
    2. contact the carrier for their claim form

If damage is concealed

    1. save all packaging material
    2. immediately contact us at 888-443-9888.

To facilitate the processing of the claim, please be prepared to provide the following:

    1. an image of the packing slip
    2. an image of the law tag with the bar code number visible or high-light this information on the packing slip
    3. a description of the claim

The law tag may be found attached to the underside of the seat pan. Additional information pertaining to the claim issue may be requested including the opportunity for Domore to inspect the part or component or request pictures of the packaging and damages.

All damage claims should be submitted to sales@domoreseating.com.

Return Policy

Domore does not accept the returns of, nor refund the cost of, product that has been custom configured to your specifications. Additionally, Domore products are specifically built to order and may only be returned under unique circumstances such as 1.) Where the purchaser chooses to re-configure the chair at their expense and bears the freight cost, or 2.) Where Domore has failed to deliver the chair properly configured and Domore bears the freight cost. In either case, the product is not refundable and is returned to the customer under this resolution.


Cancellation Policy

Orders must be cancelled at least 7 business days in advance of ship date to qualify for a refund. Cancellations may be subject to a 15% Service Fee (Including but not limited to Fabric and Foam in process).

This notice provides highlights of the Domore Privacy Policy. The highlights and full privacy policy apply to the Domore Web site at www.DomoreSeating.com where we may collect personal information.

 

Security & Privacy Policies

Personal Information

  • We may collect personal information such as your contact, billing, and shipping information. We may also collect demographic information.
  • We collect information regarding your interactions with our Web sites using cookies or clickstream technology.
  • We may obtainadditional personal and non-personal information from third party providers.

You may:

  • Stop receiving e-mail, direct mail, and telephone marketing communications.
  • Update and correct your personal information.

Uses of Information

Domore does not sell or rent your personal information to third parties .

  • We use information about you to fulfill your requests, administer various programs, provide services, and for other business purposes.
  • Your personal information may be shared with current or future Domore entities or subsidiaries.
  • We may also use the information to send you marketing communications.
  • In limited circumstances, Domore may need to share your information with certain third parties to perform services on our behalf.

Important Information

Domore does not knowingly collect information online from children under 13.

The Domore Companies value our relationship with our customers and we are committed to responsible information-handling practices. View our entire Privacy Policy.

How to Contact Us

If you have questions about Domore's Privacy Policy, contact us at:

Phone: 1.888.443.0229

E-mail: sales@domoreseating.com

Regular mail:
Domore

Attention: Customer Service
2503 Banks Court

Elkhart , IN 46514

Privacy Policy

OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
Domore

We value our customers and are committed to responsible information-handling practices. We take great care in safeguarding your personal information and in complying with all applicable federal and state privacy laws and our own internal standards and best practices.

Domore follows these privacy principles both online and offline in the collection, use, security, and sharing of customer information:

NOTICE. When we ask for your personal information, we will tell you why we need it and what we will do with it.

CHOICE. When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.

SECURITY. We will use reasonable security measures to protect your personal information.

SHARING. When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding your privacy.

The parent company of Domore is Lexington Corporation. If you provide information to any of the businesses, or Web sites owned or operated by Lexington Corporation, this information may be combined or shared among current or future Lexington Corporation, Inc. entities and subsidiaries. The Lexington Corporation Companies operate businesses and Web sites under the names Domore, (DomoreSeating.com), Lexington Corporation (LexingtonSeating.com), among others.

Each member of the Lexington Corporation Companies, and/or each Web site established by a member of the Lexington Corporation companies, may have its own Privacy Policy modified as necessary in accordance with the above principles.

 

Domore PRIVACY POLICY

The following Privacy Policy describes the information and privacy practices for Domore.com (the “Domore Web site”) and all other locations, occasions or events where your personal information is collected by, or on behalf of, Domore. When you provide us your personal information, you consent to the information practices described in this policy.

This Privacy Policy may not apply to Web sites that are accessible through the Domore sites. Our Web sites contain links to other sites operated by third parties, including but not limited to third-party sites that display the Domore trademarks. We encourage you to read the privacy policies of these other sites to learn how they collect, use, share, and secure your information.

Privacy Policy Topics:

INFORMATION COLLECTED BY Domore
As part of your interaction with Domore, we may collect personal information such as:

  • Contact information, including name, mailing address, phone number and e-mail address
  • Purchase information including credit card numbers, billing,m and/or shipping information

We may also collect demographic information, including age, personal interests and product preferences.

While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request personal information when you:

  • Purchase products or services
  • Set up an online account
  • Schedule a delivery or an installation
  • Join a loyalty program
  • Participate in a sweepstakes, promotion, or survey
  • Contact us with a question or concern
  • Participate in other activities with Domore

USES OF YOUR PERSONAL INFORMATION
We use the personal information you provide for purposes including, but not limited to:

  • Fulfilling requests for products, services, or information
  • Tracking and confirming online orders
  • Delivering or installing products
  • Managing our loyalty program
  • Providing customer services
  • Administering sweepstakes, promotions, or surveys
  • Offering new products and services
  • Improving the effectiveness of our Web sites, marketing endeavors, and services and offers
  • Conducting research and analysis
  • Sending marketing communications
  • Performing other business activities as needed

PERSONAL INFORMATION PROVIDED TO Domore FROM THIRD PARTIES
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address or using our Send-to-a-Friend option in our marketing e-mails.

Information from Third Parties
Domore obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we may receive updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.


SHARING OF PERSONAL INFORMATION
Domore does not sell or rent your personal information to third parties.

We may need to share your personal information within the Lexington Corporation Companies. These companies may use this information to offer you products and services that may be of interest to you.

In addition, Domore may share customer information with certain third parties such as our suppliers, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling customer orders
  • Sending Domore marketing communications
  • Delivering packages
  • Scheduling and performing installations
  • Servicing or manufacturing products
  • Maintaining our loyalty program
  • Fulfilling subscription services
  • Conducting research, analysis or administering surveys
  • Sending regular mail and e-mail on behalf of Domore
  • Processing credit card payments

 

We authorize these third parties with to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your personal information is secure.

We may also share aggregated data with third parties for analysis and research purposes. This data does not contain names, addresses, or other personally identifiable information.

We may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution, or similar event.


CHOICES REGARDING YOUR PERSONAL INFORMATION
Once you provide your personal information, we may use it to send you offers, promotions and other marketing and customer experience content.

If you no longer wish to receive these communications, let us know by using one of the following methods:

  • Follow the directions on a marketing e-mail or direct mail marketing communication you receive from us.
  • Call 1-888-443-9888 with your request and current contact information.
  • Send an e-mail with your request and current contact information to: sales@domoreseating.com .
  • Send a letter with your request and current contact information to:

Domore

Attention: Customer Service
2503 Banks Court

Elkhart , IN 46514

If you send an e-mail or letter request, please be sure to include your full name, address, phone number, and e-mail address, as well as the specific changes you would like to make. This will ensure we correctly identify you in our system and accurately process your request.

Domore will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:

  • 10 business days for e-mails
  • 30 business days for phone calls
  • 90 business days for direct mail

Until your requested change takes effect, you may still receive marketing communications. If you send your request by regular mail, please allow extra time for us to receive your notice.

Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, loyalty program membership information, or other organization-related communications.


UPDATING YOUR PERSONAL INFORMATION
Domore wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.

To update your name, address, phone number and/or e-mail information:

• If you've created an account on DomoreSeating.com, you can update it after logging onto the system.

• Call: 1 -888-443-9888

• Send a request to: sales@domoreseating.com

• Send a request to:
Domore

Attention: Customer Service
2503 Banks Court

Elkhart , IN 46514

If you send an e-mail or letter request, please be sure to include your current information and the requested changes.


SECURITY OF YOUR PERSONAL INFORMATION
We use reasonable security measures to protect the confidentiality of the personal information under our control and appropriately limit access to it. Domore cannot ensure or warrant the security of any information you transmit to us by e-mail and you do so at your own risk.

Safe Shopping Policy on DomoreSeating.com
We use a variety of information security measures to protect your online transactions with us. The Domore Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address, and credit card number.


Choosing a Personal Password on DomoreSeating.com
When you create an account on DomoreSeating.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters and use a combination of letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you make a purchase.


COOKIES, CLICKSTREAM TECHNOLOGY AND THIRD PARTY AD PROVIDERS

Cookies

A cookie is a small data file that a Web site or e-mail may save to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to create a more personalized shopping experience. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself.

Domore uses a third party to place cookies on your computer to collect anonymous information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information. However, you do have the option of saving your login in the cookie so it is easy to remember next time; this option can be found in My Account.

You may choose to set your Web browser to not accept cookies. However, without enabling cookies, you will not be able to view, create an account, or make purchases on the Domore Web site.

Clickstream Technology
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used, and any search terms you entered.
Our Web site may also use other technologies to track the pages our visitors view. This anonymous clickstream data provides our customers a better shopping experience and helps Domore understand visitor activity.

COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.

CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Customer Service Department to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

• Call: 1 -888-443-0229

• Send a communication to: sales@domoreseating.com

• Send a letter to:

Domore

Attention: Customer Service
2503 Banks Court

Elkhart , IN 46514


PRIVACY POLICY CHANGES
As Domore continues to improve our services, products, and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for review. If we change our information practices or this Privacy Policy in such a way that your personal information may be used or shared in a manner not described in the Privacy Policy at the time you provided it, we will give you the opportunity to opt-out of this arrangement.

Changes : Modified language describing security measures is taken to protect personal information to enhance readability, increase clarity, and ensure compliance with law.

Last revision date: April 15, 2009

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